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How to Assign tickets to employees?

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After Creating Tickets, It’s necessary to assign those tickets to your Team Members in order to allow them to take action on it.

Step 1.

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After Creating Tickets, The same button will be replaced by “View Ticket Activity” button. Click on it.

Step 2.

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A Popup will appear, containing all the options related to Tickets. > Select Assignee

Step 3.

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Select your Team Member, who’ll be assigned for the resolution of the ticket. 
Note:- If you don’t have any team member, Add it in Manage Team and Map that location to it. Without mapping location, Team Member will not appear in “Select Assignee”

Step 4.

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Confirmation Popup will appear!

Step 5.

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Ticket and Assignee status will also get changed.

Next How to Close Ticket after resolution?
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