PRIVACY POLICY

Introduction

Famepilot provides a Online Reputation Management and Customer Experience & Engagement platform for Single Location Business, Enterprises (Multi-Location/Franchiser) and Marketing Agencies/Affiliates  including its concierge apps, marketing platform, survey platform and review analytics solution through a Software as a Service (SaaS) model. At Famepilot the privacy and security of our customers, end-customers and site visitors are of paramount importance. Famepilot is committed to protecting the Personal Data shared with us. This Privacy Policy explains how Famepilot processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through use of its website and platform.

Any information stored on Famepilot’s platform is treated as confidential. All information is stored securely and is accessed by authorized personnel only. Famepilot implements and maintains appropriate technical, security and organisational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.

This Privacy Policy describes our policies on the collection, use, and disclosure of information about you in connection with your use of our services, including those offered through our websites, emails, and mobile applications (collectively, the “Service”). The terms “we”, “us”, and “FamePilot” refer to Famepilot Internet Pvt Ltd, doing business as Famepilot in Gurgaon, India. When you use the Service, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy.

Collection and Use of Personal Data

We may collect and store information about you when you use the Service. We use the information to fulfill your requests, provide the Service’s functionality, improve the Service’s quality, personalize your experience, track usage of the Service, provide feedback to third party businesses that are listed on the Service, market the Service, provide customer support, message you, back up our systems and allow for disaster recovery, enhance the security of the Service, and comply with legal obligations.

Among the information we collect, please note:

Account Information: If you create an account on Famepilot, we may store and use your name, email address and other information you may provide with your account. You can modify some of the information associated with your account by contacting us at [email protected].

Public Content: The information that you contribute through the Service is intended for public consumption, including your reviews, tips, photos, videos, check-ins, comments, likes, posts, bookmarks, friends, lists, compliments, and account profile. We may display this information through the Service, share it with businesses, and further distribute it to a wider audience through third party sites and services.

Activity: We may store information about your use of the Service, such as your search activity, the pages you view, the date and time of your visit, and reservations and purchases you make through the Service. We also may store information that your computer or mobile device provides to us in connection with your use of the Service, such as your browser type, type of computer or mobile device, browser language, IP address, mobile carrier, phone number, unique device identifier, advertising identifier, location (including Geo-location, beacon based location, and GPS location), and requested and referring URLs. You may be able to disallow our use of certain location data through your device or browser settings.

Cookies

We, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID), Tracking Links (Affiliate Links) and similar technology (“Cookies”) in connection with your use of the Service, third party websites, and mobile applications. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit information about you and your use of the Service, such as your browser type, search preferences, IP address, and the date and time of your use. Cookies may be persistent or stored only during an individual session.

The purposes for which we use Cookies in the Service include:

Processes
Intended to make the Service work in the way you expect. For example, we use a Cookie that tells us whether you have already signed up for an account.

Authentication, Security, and Compliance
Intended to prevent fraud, protect your data from unauthorized parties, and comply with legal requirements. For example, we use Cookies to determine if you are logged in.

Preferences
Intended to remember information about how you prefer the Service to behave and look. For example, we use a Cookie that tells us whether you have declined to allow us to use your phone’s Geo-location data.

Notifications
Intended to allow or prevent notices of information or options that we think could improve your use of the Service. For example, we use a Cookie that stops us from showing you the signup notification if you have already seen it.

Analytics
Intended to help us understand how visitors use the Service. For example, we use a Cookie that tells us how our search suggestions correlate to your interactions with the search page.

Managing Cookies: It may be possible to disable some (but not all) Cookies through your device or browser settings, but doing so may affect the functionality of the Service. The method for disabling Cookies may vary by device and browser, but can usually be found in preferences or security settings.

Affiliation with Third Parties

Third parties may receive information about you as follows:

Service Providers:

We may rely on third party providers to support or provide some of the services that are available through the Service. We may also rely on third party providers to perform certain services for us in connection with your use of the Service, such as communications and hosting services, network security, technical and customer support, tracking and reporting functions, quality assurance testing, payment processing, our own marketing of the Service, and other functions. We may share information from or about you with these third party providers so that they can perform their services or complete your requests. These third party providers may share information with us that they obtain from or about you in connection with providing their services or completing your requests. Third party providers may also share this information with their subsidiaries, joint ventures, or other companies under common control. Some of our web pages utilize framing techniques to serve content to you from our third party providers, while preserving the look and feel of the Service. In such cases, please note that the information you provide is being provided to the third party.

Aggregate Information:

We may share user information in the aggregate with third parties.

Businesses on Famepilot:

We may share information from or about you (such as your age and gender), your submissions to the Service, your devices, and your use of the Service with businesses listed on Famepilot.

Investigations:

We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure (a) is reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; (b) is helpful to prevent, investigate, or identify possible wrongdoing in connection with the Service; or (c) protects our rights, reputation, property, or that of our users, affiliates, or the public. If you flag or otherwise complain to Famepilot about content through the Service, we may share the substance of your complaint with the contributor of that content in order to provide an opportunity for the contributor to respond.

Links: 

The Service may contain links to unaffiliated third party services. Except as set forth herein, we do not share your personal information with them, and are not responsible for their privacy practices. We suggest you read the privacy policies on or applicable to all such third party services.

Google, Facebook, Twitter, YouTube and TripAdvisor:

If you sign up for Famepilot using your Google Or facebook account or link your Famepilot account to your account with a third party service like Google, Facebook, TripAdvisor, Youtube or Twitter, we may receive information about you from such third party service. We may use this information to help you create your account on Famepilot and connect and share public content with your friends and followers. You can manage how you link your Famepilot account to third party services here. Please note that if you interact with Facebook, Twitter, or other third party icons through the Service, including “Like,” “Share,” “Engage,”or similar buttons, those companies may collect information about you, such as your device’s IP address. Your interactions with these and other third parties are governed by the third parties’ privacy policies(like: Google Privacy Policy, YouTube Terms of Service) And you can revoke Famepilot’s access to your data from Google Security Settings at any time.

Our use of Third Party Integration:

Our Applications may contain links to or allow you to connect and use certain external third-party products, services, or software in conjunction with your use of our Applications and Products (“Third Party Services,” and each, a “Third Party Service”), including certain social media networks and other integration partners. To take benefit of these features, you may be required to sign up or log into such Third Party Service on their own websites or applications. By allowing the Applications to access such Third Party Service, you are authorising Famepilot to pass on your login information to the Third Party Service and allowing the Third Party Service permission to access or otherwise process your data. You approve that your use of such Third Party Service is governed solely by the terms and conditions and privacy policy of such Third Party Service (including but not limited to, the Twitter Terms of Service located at www.twitter.com/tos and the YouTube Terms of Service located at https://youtube.com/t/terms and that Famepilot does not endorse, is not liable for, and makes no representations as to the Third Party Service, its content, or how such Third Party Service uses, stores, or processes your data. We are not liable for any damage or loss occurring from or in connection with your enablement of such Third Party Service and your reliance on the policies, privacy practices, and data security processes of such Third Party Service. We are not responsible or liable for any changes to or deletion of your data by the Third Party Service. Certain features of our Products may depend on the availability of these Third-Party Services and the features and functionality they make available to us. We do not control Third Party Service features and functionality, and they may change without any notice to us. If any Third Party Service stops providing access to some or all of the features or functionality currently or historically available to us or stops providing access to such features and functionality on reasonable terms, as determined by Famepilot in our sole discretion, we may stop providing access to certain features and functionality of our Products. We will not be liable to you for any refunds or any damage or loss arising from or in connection with any such change made by the Third Party Service or any resulting change to our Products. You irrevocably waive any claim against Famepilot concerning such Third Party Services.

Retention and Deletion

Famepilot will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. For End-customer data, Famepilot’s Business Users have control of the purpose for collecting data, and the duration for which the Personal Data may be kept. For End-Customer data, Business Users with an active account will therefore have the responsibility to delete data when required. When a Users’s account is terminated or expired, all Personal Data collected through the platform will be deleted, as required by applicable law.

Security

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Generally Famepilot Users have control of the purpose for collecting Personal Data. However, You have certain legal rights to obtain information about whether we hold any Personal Data about you, to access Personal Data we hold about you, and to obtain its correction, update, amendment or deletion in appropriate circumstances. Some of these rights may be subject to some exceptions or limitations. Your principal rights are as follows:

Right to access, rectify or delete your information:

You have the right to request Famepilot to access, rectify or delete your Personal Data stored with us. You can ask us to verify whether we are processing Personal Data about you. You can ask us to rectify our records if you believe they contain incorrect or incomplete information about you. Lastly, you can ask us to delete your Personal Data if you withdraw your consent or when we no longer need it for the purpose it was originally collected for.

You can access, rectify or delete your Personal Data by sending your queries at [email protected]

Right to restrict processing:

You have the right to restrict processing of your Personal Data in circumstances where:

1. you contest the accuracy of Persona Data;
2. prefer to restrict its use rather than having us erase it;
3. you believe we no longer need the Personal Data for the purpose of processing, but you require Personal Data for establishment, exercise or defence of legal claims;
4. you have objected to processing, pending the verification of that objection.

Please note that Famepilot will duly inform you before lifting the restriction of processing.

You can restrict processing of your Personal Data by sending your queries at [email protected]

Right to object to processing:

You have the right to object to our processing of your Personal Data on grounds pertaining to your particular situation, but only to the extent that the processing is necessary for:

1. the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or
2. the purposes of the legitimate interests pursued by us or by a third party.

If you make such an objection, we will cease to process the Personal Data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing is for the establishment, exercise or defence of legal claims.

You can object to processing of your Personal Data by sending your objections at [email protected]

Right to object to processing for Direct Marketing Purpose:

We may contact you via email to inform you about new products and Services. However, you have the right to object to our processing of your Personal Data for direct marketing purposes including profiling. If you make such an objection, then we will cease to process your Personal Data for this purpose.

1. You can object to processing by sending your objections at [email protected]; or
2. You can select the opt-out link given in each email invitation.

Right to object for Scientific or Historical research purposes or Statistical Purposes:

You have the right to object to our processing of your Personal Data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

You can object to processing by sending your objections at [email protected].

Right to complaint to a supervising authority:

If you consider that our processing of your Personal Data infringes data protection laws, you have a legal right to lodge a complaint with a responsible authority responsible for protection of your Personal Data.

The responsible authority for processing of your Personal Data is:

Famepilot Internet Pvt Ltd

Attn: Data Protection Officer

Unit 865B, 8th Floor, Tower B1, Spaze iTech Park, Sector 49, Sohna Road, Gurgaon

Haryana, India – 122001

[email protected]

Acceptance of these Conditions

We assume that all Visitors of our website, end-customers to platforms powered by Famepilot and business users Famepilot’s platform have carefully read this document and agree to its contents. If someone does not agree with this Privacy Policy, they should refrain from using our website and platform. We reserve the right to change our Privacy Policy as necessity dictates. Continued use of Famepilot website and platform after having been informed of any such changes to these conditions implies acceptance of the revised Privacy Policy.

Our Legal Obligation to Disclose Personal Data

We will reveal a user’s Personal Data without his/her prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to Famepilot, or to others who could be harmed by the user’s activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose Personal Data when we have good reason to believe that this is legally required.