Do you have the access of listings, where customer searches for you?
The top 5 sites (Google, Home Pages, Apple, Facebook and Bing) constitute 89% of all sites used to find healthcare listings.
Being not active on any of these listings will result in the loss of potential patients.
Local Search Ranking
Do your listing appears in top 3 Results in a local search?
93% will never go past Page 1 of search results. (Page 2 is death)