It’s undoubtedly important to respond to negative reviews but responding to a positive review is as crucial. We’ll tell you precisely why responding to your positive reviews is as essential as reacting to the negative, and present you with some tips and templates to write the most decent and impactful response for a positive online review.
Why is it important to respond to a positive review?
Positive reviews are the promoters of your restaurant at an online platform— the individuals who rave about your service and feel like convincing other people to like your business, they are moreover likely to become your loyal customers.
Without these positive reviews, your restaurant business can slump down by any negative review, particularly considering it takes 12 positive reviews to make up for 1 negative review.
On the off chance that a customer offers you a compliment at your restaurant after the service, the most obvious reaction is to say thank you. The same goes for positive online reviews. But more than basically being the courteous thing to do, replying to the positive review is additionally an awesome way to back your promoting endeavours, construct a hum about your business, motivate customer loyalty, and call more consideration to the awesome parts of your customer experience.
These tips below will help you write a perfect reply to a positive online review:
- Thank the reviewer for their motivating words: Express admiration for the reviewer who took the time to express their happy experience online. After all, awesome reviews and appraisals serve as capable social verification for drawing in potential customers and impacting their decision-making process.
- Don’t take too much time to respond: Never take positive reviews for granted. By replying as soon as you can you appear how grateful you’re to the customer, it’s a basic step that will go with your words of much obliged. Otherwise, on the off chance that you hold up for too long, the reviewer may feel ignored. They too will likely have moved on and overlooked, you in case you don’t remain top of their mind.
- Keep it Precise and Personal: No one likes to peruse long replies, keep it crux and clear. Customers can instantly tell if they are getting a cookie-cutter computerized reaction versus a warm, genuine human reply. You can make your response personalized by simply addressing their name and even expressing your happiness and gratitude for their valuable review.
- Invite them again: If you succeed in satisfying your customer with your services, take advantage of it. You can request your reviewer to promote your business on their social media and whip them up to return to your business with friends and families.
- Don’t forget to add some keywords: Adding keywords to your response can increase your visibility on search engines. Including some keywords related to your business like-eg-“best restaurant in Delhi” and emphasize your USP. However, be cautious not to overstuff your reply with plenty of keywords.
Here’s you can choose the best fitting response for your Sweet Customers:
Hi {reviewer_name},
Thank you very much for such a great review, We work really hard to offer the best meal in the best possible ambience. So am happy to see that it reflected on your last visit to (Your restaurant name).
Hope to see you again!
(Your name)
(Restaurant name)
Wow, Thanks for this awesome review, {reviewer_name}.
We’ll make sure to pass your great comments to the chef as well as the host, Along with all the staff. We do our utmost to make every guest feel welcomed every time they come to our restaurant, So we’re pleased to see you enjoyed the food and the ambience.
Hope to see you again!
(Your name)
(Restaurant name)
Hi {reviewer_name},
Thank you so much for your awesome reviews! We already can’t wait to have you back our way again soon for more delicious dishes- Serving since 2000.
(Your name)
(Restaurant name)
Thanks for your kind words {reviewer_name}. We are so happy that your experience with (Restaurant name) was so happy and smooth. Would you mind sharing with your friends who are due for a service appointment, too? We would love to serve a happy experience to awesome customers like you!
(Your name)
(Restaurant name)
Hi {reviewer_name},
We’re thrilled, our (dish name) has kept you coming back all over these years! To know that you’re loving our food and services just as much as you did when you first found us is all we could ask for.
Can’t wait to see you back in!
And we have to know: Have you ever tried our(Your USP dish), if so what were your thoughts?
(Your Name)
(Restaurant name)
